TERMS AND CONDITIONS RESPONSIBILITY
The booking terms and conditions of Trusted Travels are detailed in this document. All bookings with Trusted Travels are subject to the terms and conditions and limitations of liability as mentioned here. By making a booking with Trusted Travels, you are agreeing to these terms and conditions. In the event of a contradiction between the terms and conditions mentioned here, on Trusted Travels itineraries and documents, or those posted on the Trusted Travels website (rajasthanvoyageinde.com), the latter will apply.
Trusted Travels acts exclusively as an agent vis-à-vis passengers, ensuring compliance with transport legislation and the hotel industry, and taking all possible care of all aspects of the trip. However, we assume no liability for damage, loss, accidents, delays, or problems related to services provided by boats, planes, trains, buses, cars, or any other means of transportation used during the trip, or the cancellation by any company or person involved in passenger transfer or any part of the journey. We are not responsible for any additional losses or expenses due to delays or modifications by air or other services, illness, bad weather, strikes, wars, quarantine, or any other action beyond our control. Any loss or expense related to these events must be borne by the traveler, as our cost of travel includes the payment for services provided during the trip. We reserve the right to change the itinerary of the trip if necessary. We also reserve the right to cancel any trip prior to departure. In such cases, we will refund 90% of the total cost of the trip without any other obligations on our part. We also reserve the right to refuse accommodation or retain any person participating in the trip if payments are not made without penalty.
BAGGAGE: The traveler is entirely responsible for their luggage. The issued ticket represents the only contract between the passenger and the respective company. Trusted Travels and the parties mentioned above are not responsible for any actions or events while the passenger is not on board the designated means of transport.
PRICING: All prices are subject to availability and can be withdrawn or changed without notice.
- Fixed Departure Group Itinerary Bookings: Please refer to our website for all prices. The price per person for the itinerary is based on the minimum number of participants mentioned in the itinerary offer (generally 2 participants). If fewer than the minimum number of participants register for the itinerary, Trusted Travels may need to change some components or logistics of the itinerary to guarantee the specified departure as mentioned in our offer. In such cases, Trusted Travels may need to charge an additional “small groups” fee. You will be notified of this charge at least 21 days prior to the departure of the itinerary. This charge will be refunded to you if the minimum number of participants is achieved for the itinerary. After the confirmation of the booking, the price of the itinerary can be changed if the price of flight transport, hotels, or activities exceeds the budgeted price mentioned in our quoted price for the itinerary. This supplement will be advised to you in the final invoice, which will be emailed to you at least one week prior to departure.
- Personalized or “A la carte” and Customized Itinerary Bookings: Trusted Travels gives you the option to personalize your itinerary, activities, mode of transport, and travel dates flexibility. However, until the itinerary and travel dates are fixed, the price is subject to change. The price of the itinerary will be quoted to you on the travel itinerary provided by Trusted Travels, and this price is valid for 7 days or as per the validity date, whichever is sooner. After the confirmation of the booking, the price of the itinerary can be changed if the price of flights, transport, hotels, or activities exceeds the budget
- Currency fluctuations. All quotes are subject to availability. Please confirm your booking as soon as possible to secure the quoted price and availability.
All prices are subject to change until paid in full due to currency fluctuations or government tax increases. After the deposit has been received, the outstanding balance is due 21 days prior to arrival. This balance amount is subject to change. If there is more than a 5% difference in the total price due to currency fluctuations or government tax increases between the time Trusted Travels receives proof of payment of deposit and the time of final payment, Trusted Travels will modify the price and inform you accordingly at least 21 days prior to arrival.
For any booking, whether a fixed or customized itinerary, if one or more participant travelers cancel their booking, and the itinerary will still be traveled by one or more participant travelers, the per-person price for the booking will be increased by the cost of the canceled participants’ share divided by the number of remaining participants. Any refusal to accept the new per-person cost will be regarded as a cancellation of the booking and will be subject to the cancellation fees mentioned below. Your refusal to pay any reasonable adjustments to the price of your itinerary will be regarded as a cancellation of your booking.
PAYMENT TERMS: Trusted Travels asks you for all bookings to be handled by the Trusted Travels team of Travel Advisors (by email or telephone) or via our websites. Bookings are finalized only upon payment and the completion and receipt of the Participant Information form.
- Booking Confirmation, Deposit, and Modes of Payment: Trusted Travels will provide via email the Travel Itinerary, the Booking Confirmation document with our bank account and payment method details, and the deposit amount required to secure your booking, plus the booking terms and conditions.
- Trusted Travels will email the Participant Information form, which must be completed by the customer and submitted to Trusted Travels by email.
- A deposit of 50% of the total amount of the booking must be paid by international bank transfer or credit card payment online via our bank’s payment portal within 7 days of the issuance of the Booking Confirmation. If the deposit is not received by Trusted Travels within this time, the booking may be canceled without notice.
- In India, a hotel reservation is confirmed only by making an advance payment to the hotel. We pre-reserve your first choice of hotel in each destination subject to availability. These pre-reservations are generally valid for 7 to 10 days. Flight and rail availability are also limited on many popular sectors in India, and tickets can only be confirmed with payment in full. We kindly request that you pay the 50% deposit quickly so as to give us the best chance of confirming your first choice of hotels and transport sectors.
- Credit Card Transactions: Trusted Travels accepts Visa and MasterCard credit card payments via our online payment portal. If, for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies against that provider and not against Trusted Travels. In the event that payment has been made to Trusted Travels by credit card, you agree that you will not seek to charge back your payment to Trusted Travels.
- After Trusted Travels receives the 50% deposit and confirms your reservations, you will receive an invoice showing the receipt of the deposit and the remaining balance (50%). Please be aware that international bank transfers can take between 72 hours and 15 days to process.
- Booking and Reservations: a. All bookings and reservations are subject to availability. b. Customers must provide accurate and complete information during the booking process. c. Changes to bookings, including date changes or passenger name changes, may be subject to additional fees. Trusted Travels reserves the right to cancel or modify bookings based on unforeseen circumstances or events beyond their control.
- Payment: a. The outstanding balance of the invoice is to be paid to Trusted Travels at least 21 days prior to arrival in India or as advised by the Travel Advisor of Namdev Travel. Payment can be made via bank transfer, online credit card payment, or in cash, as per Trusted Travel’s instructions. b. In some cases, such as group, conference, or incentive bookings, the balance will have to be paid 1 month prior to arrival. c. For all bookings where travel is within 21 days, full payment is due immediately at the time of booking. d. Please note that any delay in the payment of the deposit or balance may result in the cancellation of your booking by Namdev Travel.
- Cancellation Policy: a. All cancellations of bookings will incur charges. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. b. To cancel your booking with Namdev Travel, please notify them in writing, stating the reason for the cancellation. Request an acknowledgement of receipt of your email or letter. c. Cancellation fees will be calculated according to the date of receipt of the written advice of the cancellation of your booking. d. Please refer to your travel insurance policy or contact your insurance provider to determine the policy conditions, level of cover, and documentation required to make a claim against cancellation penalties charged by Trusted Travel or any of its suppliers.
- Cancellation Fees: Cancellation fees for all confirmed bookings where a Booking Confirmation has been issued and a deposit has been received by Trusted Travel are as follows:
- Cancellation more than 45 days prior to departure: The deposit paid by you will be refunded after deducting bank charges (50 €), booking fee (20 €), and flight cancellation fee (15 € per person per ticket, except in the case of non-refundable airfares, where 100% of the cost of the ticket will be deducted).
- Cancellation between 45 and 31 days prior to departure: The total amount deposited will be reimbursed after deducting bank charges (50 €), booking fee (20 €), and flight cancellation fee (15 € per person per ticket, except in the case of non-refundable airfares, where 100% of the cost of the ticket will be deducted).
- Cancellation between 30 and 15 days prior to departure: 50% of the total amount will be deducted. The remaining 50% will be refunded after deducting bank charges (50 €), booking fee (20 €), and flight cancellation fee (15 € per person per ticket, except in the case of non-refundable airfares, where 100% of the cost of the ticket will be deducted).
- For Luxury and Comfort Superior tours, 75% of the total amount will be kept.
- Cancellation between 14 and 3 days prior to departure: 75% of the total amount will be kept. The remaining 25% will be refunded after deducting bank charges (50 €), booking fee (20 €), and flight cancellation fee (15 € per person per ticket, except in the case of non-refundable airfares, where 100% of the
Cancellation Policy: • Cancellation after 3 days prior to departure: 100% of the total amount will be kept.
Caution: • In the event of cancellation by you, it is important to promptly notify Trusted Travels via email, phone, or fax. Please note that a no-show on the departure date, for any reason, does not entitle you to any refund. Additionally, any travel that is interrupted or shortened due to the participant’s actions or circumstances does not entitle you to any refund.
Special Events: Extra amounts may be retained for travel during special festivals, such as the Pushkar Fair, Christmas, and New Year.
Other Booking Information to Consider:
- During the creation and quotation of your travel itinerary, please be aware that the exact details of your international flights may not be known. As a precaution, Trusted Travels considers the first and last day of your itinerary to be dedicated to travel to and from your country of origin. However, it is possible that these days may include services such as activities, accommodation, and transportation, which may affect the final cost of the itinerary.
- Unless otherwise stated, all of our travel itineraries are based on twin share accommodation. Single rooms may be available upon request, and if available, the additional cost will be advised and shown as a supplement on your itinerary and quotation.
- Additional Terms and Conditions for High Altitude Mountain Programs:
- The supervisory staff selected by Trusted Travels or its partners to accompany a group of travelers (guides for high mountain treks, guides for medium mountain treks, etc.) may occasionally modify the planned itinerary to ensure the safety and enjoyment of the travelers and to account for any unforeseen circumstances.
- Trusted Travels, through its representatives or staff, may also modify or adapt the itinerary and/or request the presence of an additional guide based on climatic conditions, the physical competency of the travelers, and situations that may arise. Any additional expenses in these situations will be the responsibility of the travelers.
- If any participant decides not to complete the itinerary for any reason, Trusted Travels will not be liable for any refund.
- After your booking has been confirmed, it is possible to extend your itinerary. Trusted Travels will create a new itinerary and quotation, and any additional services and expenses will be invoiced to you accordingly. The new invoice will be emailed to you 15 days prior to arrival. All changes and requests are subject to availability.
Suggestions and Complaints: For any suggestions or complaints, please send an email to info@big1travel.com or submit them via registered post to the following address:
Trusted Travels
501 Rajindra Palace New Rajinder Nagar, New Delhi – 110008, India
Please ensure that you do not delay in contacting us in the event of a complaint, and remember to enclose all supporting documents. Disputes, if any, are subject to the local courts in Delhi.
